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The Federal Competition and Consumer Protection Commission (FCCPC) has launched an inquiry into Uber’s exit from Nigeria, probing whether the ride-hailing company left any customer services or obligations unresolved.
FCCPC Chief Executive Officer, Tunji Bello, disclosed this in a text message to Bloomberg, which reported on Sunday that the regulator was investigating the circumstances surrounding Uber’s departure from the Nigerian market.
FCCPC officials “are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.
The inquiry comes four days after Uber announced that it would end its operations in Nigeria and Uganda effective September 2, 2026.
The decision ended Uber’s 12-year presence in Nigeria, where it began operations in Lagos in 2014, and reportedly surprised some drivers and passengers.
In a notice to drivers, Uber did not provide a specific reason for its departure, saying only that it had made the “tough decision” to wind down its operations.
“We have made the tough decision to wind down our operations in Nigeria, effective September 2, 2026,” the company said.
“From this date, you will no longer be able to receive rider trip requests through the Uber app,” it added.
Uber said its Help Centre would remain available to drivers with questions about the shutdown until September 24, 2026.
It also followed a recent dispute between Uber and the Federal Airports Authority of Nigeria (FAAN) over regulating e-hailing services at airports.
FAAN Managing Director Olubunmi Kuku said the authority had no role in Uber’s decision to leave Nigeria, explaining that its interventions were driven by passenger safety, accountability, and concerns about touting at airports.
Kuku said FAAN had been pushing e-hailing companies to accept greater liability for the conduct and safety of drivers operating through their platforms.
“One of the issues we were struggling with the e-hailing companies over was largely around liability clauses,” she said.
“But we also wanted them to take responsibility for the drivers. However, we were told that those drivers are not Uber’s drivers; rather, they are independent drivers.
“So, with regard to any safety concerns we raised, they wanted passengers to use the safety features available on their platforms. They did not want to take on that responsibility, and we had a major issue with that,” Kuku added.
